Whatsapp and automated agents

A trusted voice, available anytime

WHY CHOOSE ULTIMATE?

Our expert digital team can help you with…

Automated chatbots

Via Whatsapp, Facebook, Instagram website, SMS and more, we create automated messaging programs that act as your company's voice - armed with conversation to assist customers and drive sales.

Live customer service

Our automated chats ensure 24/7 customer service and sales support. Far from the frustrating bots of the past, our automations are fully educated on your business and offerings to provide a seamless, organic experience.

Incomparable open rates

Where average B2B email open rates land between 18% and 28%, our automated messages achieve staggering results of 60% – 90%. Yes, really.

Always-on marketing

Driven by AI, our chatbots and messenger programs reach people on the go, anytime, anywhere. International client looking for quick answers on a different timezone? You'll be there.

Omni-channel campaigns

Website, SMS, Whatsapp, Facebook, Instagram and more - our automated agents are ready to answer potential client questions, wherever they find you.

Tracking and reporting

Our custom automated campaigns offer real-time tracking and live conversion rates. We can even integrate with CRMs like Hubspot. Buckets of data to help your business grow.

OUR APPROACH

Your sales pipeline, live all the time…

It’s impossible to be ready for potential clients, whenever and wherever they want you. Until now.

Our AI-driven chatbot integrations come primed with all the information any potential leads need about your business. Whether they want to know your prices over Whatsapp, or book a meeting right there on a landing page, our chatbots keep your business moving and delivering 24/7.

Discovery

We begin by immersing ourselves in your brand — understanding your goals, audience, and industry. This process ensures our automations are well-informed on the details of your business and can help your customers with anything and everything they might need.

Design

We design your automated agents — fully informed on your business and its goals. We can customise for tone of voice, sales process checkpoints, customer service FAQs, and more.

Testing

You can test our chatbots across all channels, making sure you're happy with the agent's information, tone of voice, and direction of the sales or customer service process.

Launch

We launch your automations — ready to perform across social, web and SMS channels. Not one to leave after launch, we'll make sure you're happy with regular reviews and check-ins.

WHO'S IT FOR?

Tourism and hospitality

We’re excited to be working with Cheshire’s Brit Fest to deliver a fully automated customer service experience! From hotels to events, theme parks, zoos, and more, a chatbot offers super-quick customer service for whatever your customers need.

Whether its an attendee asking for ticket info, a business wanting to know about sponsorship, or a vendor looking for directions, our chatbot can help with anything and everything, anytime.

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WHO'S IT FOR?

Professional services

Automated agents can expedite the customer service and sales process across professional services like recruitment, agencies, accountancy and more.

It could be a financial client looking for quick info about tax deadlines. A potential lead looking for your services and pricing. Or perhaps a job-seeker wanting a quick overview of opportunities in their area. The possibilities are endless.

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Ultimate CEO Richard Newman smiles at a laptop in a cafe.

WHO'S IT FOR?

Retail and consumer products

Automated agents can revolutionise the buying journey for retail and consumer brands, from first enquiry to post-purchase support.

It could be a customer asking about delivery times before placing an order. Someone checking stock availability or sizing via Instagram. Or a repeat buyer looking for personalised product recommendations and exclusive offers.

From abandoned basket reminders to automated order updates, chatbots help you convert faster, reduce returns and build long-term loyalty.

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FAQs

A chatbot is an automated messaging programme that interacts with users in real time via your website, social media or messaging platforms like WhatsApp and SMS. Powered by AI and informed by your business data, it can answer questions, qualify leads, recommend products, book meetings and support customers around the clock.

We build automated agents for websites, WhatsApp, Facebook Messenger, Instagram, SMS and more. We’ll recommend the right channels based on where your audience is most active and how they prefer to engage with your brand.

Yes. Our automated agents use AI to understand intent, guide conversations and provide relevant responses. They are trained on your business information to ensure accurate answers and a natural, on-brand experience.

Absolutely. We can integrate with popular CRMs such as HubSpot, as well as booking systems, e-commerce platforms and email marketing tools. This allows you to capture leads, trigger follow-ups and track performance in one place.

Our chatbots are highly responsive, well-trained and fully tailored to your tone of voice, so conversations feel natural and considered. The giveaway is the speed of response!

Yes. From qualifying leads and booking meetings to recovering abandoned baskets and recommending products, chatbots can actively support your sales pipeline and drive measurable conversions.

We provide real-time tracking and reporting, including open rates, click-through rates, conversions and conversation flows. Regular reviews ensure your automation continues to improve over time.

Yes. We do not disappear after launch. We offer ongoing monitoring, updates and optimisation to ensure your automated agents continue delivering results as your business evolves.

Let’s talk!