A future proof online ticketing system
With the opening of its new attraction Lilidorei, Alnwick Garden were looking for a technology partner to develop a future proof online ticket booking platform.
The Alnwick Garden already had an online ticketing system, however, this system was created as a matter of urgency during COVID, and was no longer fit for purpose. Therefore, they approached Ultimate to help them design and build a quality, reliable ticketing solution. This new ticketing system would first be launched for Lilidorei and then rolled out for the gardens and the wider business.
During our three months of partnership, we worked closely with The Alnwick Gardens leadership and technical teams to ensure all needs were met from both an internal point of view and an external point of view. From these meetings we were able to gain valuable insight which allowed us to develop a new booking system that allowed users to reserve tickets in defined time slots all whilst allowing the Lilidorei at Alnwick Garden team the ability to manage visitor capacity.